E-commerce Payment Specialist (REMOTE)

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 300 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote E-commerce Payment Specialist and let’s impact billions together!

Our Treats:

• Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.

• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.

• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.

• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.

• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.

• Personal development opportunities. Improve yourself through training online.

• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.

• Achievement Bonus. We celebrate our company's successes by offering an annual bonus.

• Our company products. Get exclusive access to our health and wellness products.

• Flatwork culture. The chance to influence the company right from the start.

• Team spirit. Enjoy regular team-building activities and engaging online events.

• A whole bunch of other benefits (Welcome Package, etc.).

Responsibilities:

• Investigate chargeback claims, gather evidence, and analyze data

• Communicate with customers (if it is needed), and internal teams

• Stay updated on industry regulations and compliance requirements

• Analyze data to identify trends and root causes

• Fight chargeback cases

• Provide exceptional customer service

• Produce various daily, weekly, and/or monthly statistical reports

• Prepare KPI’s reports of chargebacks

• And other tasks

• Great attention to detail

• Willingness to learn and develop daily

• Previous experience in Chargeback, Refund, or similar fields is an advantage

• Proficient in relevant computer applications

• Excellent written and verbal English language skills

• Ability to multitask, set priorities, and manage time effectively

• Excellent communication skills

• Customer focus and adaptability to different personality types

Salary: 1,200- 1,700 €/mon. net


Keep in mind that we are open to discussing a different salary based on your skills and competencies.