Customer Support Representative (REMOTE)

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Customer Support Representative and let’s impact billions together!

Our Treats:

• Remote work. We are a fully remote organization, allowing you to work from any location.

• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.

• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.

• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.

• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.

• Personal development opportunities. Improve yourself through training online.

• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.

• Achievement Bonus. We celebrate our company's successes by offering an annual bonus.

• Our company products. Get exclusive access to our health and wellness products.

• Flatwork culture. The chance to influence the company right from the start.

• Team spirit. Enjoy regular team-building activities and engaging online events.

• And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it's fun surprises or practical benefits, you’ll always feel valued.

Bits of your job:

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner

• Identify customer needs and provide accurate information about products or services

• Troubleshoot issues and provide step-by-step solutions

• Escalate complex or unresolved cases to the appropriate internal teams

• Document customer interactions in CRM or ticketing systems, experience with Zendesk is a bonus

• Follow up with customers to ensure issue resolution

• Maintain up-to-date knowledge of company products, services, and policies

• Contribute to knowledge base articles and process improvements

• Meet defined KPIs (response time, resolution time, CSAT, etc.

• And other assigned tasks

Key expectations:

• High school diploma or equivalent (Bachelor’s degree is a plus)

• Previous experience in customer service, support, or helpdesk roles preferred

• Strong verbal and written communication skills, with fluency in English

• Problem-solving mindset and attention to detail

• Ability to work in a fast-paced environment

Salary: 1,500 -1,800 €/mon. net

Keep in mind that we are open to discussing a different salary based on your skills and competencies.

Please note that the working hours for this position are from 10:00 AM to 7:00 PM.